Hi Community,
I want to share a critical issue we’ve encountered with the Calendly-ActiveCampaign integration that’s significantly impacting our workflows. I’d love to hear if others have faced similar problems or found solutions.
Here’s the situation:
The Issue
The integration uses personal, user-specific Calendly accounts connected to ActiveCampaign. These connections can only be re-established manually by the respective users. Unfortunately, we discovered that:
- Automations relying on Calendly triggers stop working entirely if even one user’s connection breaks. This happens regardless of how many other connections are still functional.
- There’s no notification system to alert us of broken connections. We only notice the problem when workflows fail, which is far too late.
- Manual monitoring is required. We have to regularly check configurations to catch and fix broken connections. This defeats the purpose of automation entirely and creates operational inefficiencies.
Why This Is a Problem
For us, this integration is a core part of our business processes. The fact that a single broken connection can halt entire automations makes it unreliable for any professional setting. This is especially troubling since there’s no alert system to proactively flag these issues.
What We Need
To make this integration reliable for professional use, these improvements are essential:
- A Notification System: Alerts for admins when a connection breaks, so issues can be addressed before they disrupt workflows.
- Resilient Automations: Automations should continue working for active connections, even if one user’s account disconnects.
Community Input
Has anyone else faced these challenges? Have you found workarounds or escalated this to support with success? Any ideas on how to manage this better would be greatly appreciated.