Hi everyone, Iâm Joann from the product marketing team at ActiveCampaign and Iâm so excited to share about a new segments experience coming soon in the upcoming weeks!
Whatâs new?
New segment index page
Weâre bringing segments out to a dedicated page within the contacts tab to give you more visibility into your targeted audience. Get started quickly and see your active vs total contacts in an organized and manageable view.
AI-suggested segments
Target your audience more effectively with AI-suggested segments, which are automatically generated based on the industry, behavior, and use cases.
- AI-suggested segments examples: Highly engaged, new subscribers, reactivation
New segment library
Weâre adding a new segment library that allows you to save your segments which makes it easy for you to reuse segments and tweak your conditions on the go.
Itâs an accordion drop down that you can access the segment library from advanced search, campaign, automation, if/else blocks, scoring, and more to use your saved segments.
- Note: Select âUse Conditionsâ from the segment library to copy them into the builder. This lets you update, combine, and save your new segment for future use.
Access segments within campaign workflow
This update gives you the flexibility to send to all active subscribers of your list(s), select a saved segment, legacy segment, custom conditions, or tags. You can also construct a one-off campaign with custom conditions, with the option to choose whether you want to save as a new segment. For those that have not yet migrated from legacy list segments, you will continue to be able to use them from the campaign workflow.
From legacy to new segments
With the new segment experience, segments are no longer tied with lists and can be manage from the segments page in the navigation menu. To organize your segments, convert your most used segments by clicking âConvert to Segmentâ. The segment will appear in the new overview page. Afterward, you can toggle âHide Legacy List Segmentsâ in advanced settings to archive any old segments.
What if I want to keep my existing segment experience and not change into this new experience?
We understand that change can be challenging, so the transition to the new segmentâs experience is optional for now. However, we strongly encourage you to embrace it for its better interface, increased flexibility, and improved efficiency. Eventually, all users will be moved to this new system, so we recommend getting familiar with it as soon as possible.
Why are we changing the segment experience?
Weâre redesigning the segment experience to make your targeting more powerful and effective. The new AI-suggested segments enhance precision and effectiveness while also adding significant value in segment management and reusability across the platform. By offering a dedicated segments index page and an intuitive segment library, weâre making it easier than ever to organize, manage, and reuse your segments. This empowers you to maximize the impact of your marketing strategies with greater flexibility and minimal effort.
Feel free to drop any questions or feedback you might have! Weâre listening! So excited for you guys to see this soon!