ActiveCampaign Forum

Automations skipping steps

Hello all,

I’ve been trying to find an answer to this issue for months via support, and nobody has any information.

I have several automations, and they work flawlessly, except when they do not. I first reported this issue of automations misfiring back in November, another instance in December, and now another known instance today.

I cannot reach anyone in support, and these misfires of the automations are messing up my data.

I would really appreciate it if I could speak with someone in support today.



1 Like

I am having the same issue–the contact is skipping steps in my automation related to ending other automations. It would be helpful to know what might cause a step to be skipped in an automation.