##This is a Supportive Place for Public Discussion
Please treat this discussion forum with the same respect you would a public park. We, too, are a shared community resource — a place to share skills, knowledge and interests through ongoing conversation.
These are not hard and fast rules, merely aids to the human judgment of our community. Use these guidelines to keep this a clean, well-lighted place for civilized public discourse.
##Improve the Discussion
Help us make this a great place for discussion by always working to improve the discussion in some way, however small. If you are not sure your post adds to the conversation, think over what you want to say and try again later.
The topics discussed here matter to us, and we want you to act as if they matter to you, too. Be respectful of the topics and the people discussing them, even if you disagree with some of what is being said.
One way to improve the discussion is by discovering ones that are already happening. Please spend some time browsing the topics here before replying or starting your own, and you’ll have a better chance of meeting others who share your interests.
##Use Support Channels for Support Issues
Issues pertaining to your ActiveCampaign account will be resolved much faster, and more thoroughly, if you go through our customer support team. If you have questions about a specific problem you are encountering, it’s better directed to our support team. They are trained, and have the tools they need, to look at your account, sending history, our backend, etc. and tell you exactly what the issue is and how to fix it.
For instance, a question such as “Why isn’t the campaign I sent being delivered yet?” would be better off directed to support, because they can look at your account, find the campaign in question, and see what the problem is. A question like, “What suggestions do you guys have for improving deliverability?” might be best for the community because you can learn tips and advice from the experiences of other email marketers.
##Be Agreeable, Even When You Disagree
You may wish to respond to something by disagreeing with it. That’s fine. But, remember to criticize ideas, not people. Please avoid:
- Flaming and trolling.
- Ad hominem attacks.
- Responding to a post’s tone instead of its actual content.
- Knee-jerk contradiction.
Instead, provide reasoned counter-arguments that improve the conversation.
Your Participation Counts
The conversations we have here set the tone for everyone. Help us influence the future of this community by choosing to engage in discussions that make this forum an interesting place to be — and avoiding those that do not.
Don’t ignore questions. If you can help someone, please take the time to do so. Communities are about “give” and “take.” If you expect to be helped when you need it, it makes sense to help others when you can.
Discourse, the software that powers our community forum, provides tools that enable the community to collectively identify the best (and worst) contributions: favorites, bookmarks, likes, flags, replies, edits, and so forth. Use these tools to improve your own experience, and everyone else’s, too.
##If You See a Problem, Flag It
Moderators have special authority; they are responsible for this forum. But so are you. With your help, moderators can be community facilitators, not just janitors or police.
When you see bad behavior, don’t reply. It encourages the bad behavior by acknowledging it, consumes your energy, and wastes everyone’s time. Just flag it. If enough flags accrue, action will be taken, either automatically or by moderator intervention.
In order to maintain our community, moderators reserve the right to remove any content and any user account for any reason at any time. Moderators do not preview new posts in any way; the moderators and site operators take no responsibility for any content posted by the community.
##Always Be Civil
Nothing sabotages a healthy conversation like rudeness:
- Be civil. Don’t post anything that a reasonable person would consider offensive, abusive, or hate speech.
- Keep it clean. Don’t post anything obscene or sexually explicit.
- Respect each other. Don’t harass or grief anyone, impersonate people, or expose their private information.
- Respect our forum. Don’t post spam or otherwise vandalize the forum.
These are not concrete terms with precise definitions — avoid even the appearance of any of these things. If you’re unsure, ask yourself how you would feel if your post was featured on the front page of the New York Times.
This is a public forum, and search engines index these discussions. Keep the language, links, and images safe for family and friends.
##Keep It Tidy
Make the effort to put things in the right place, so that we can spend more time discussing and less cleaning up. So:
- Don’t start a topic in the wrong category.
- Don’t cross-post the same thing in multiple topics.
- Don’t post no-content replies.
- Don’t divert a topic by changing it midstream.
- Don’t sign your posts — every post has your profile information attached to it.
Rather than posting “+1” or “Agreed”, use the Like button. Rather than taking an existing topic in a radically different direction, use Reply as a Linked Topic.
##Post Only Your Own Stuff
You may not post anything digital that belongs to someone else without permission. You may not post descriptions of, links to, or methods for stealing someone’s intellectual property (software, video, audio, images), or for breaking any other law.
The community is about helping each other, not helping ourselves. If it becomes a place where everyone is pushing their business, no one will see it as a place to get help or advice.
Your “About me” profile is the place to make others aware of your business and what you offer. There, you can place links to your business and products.
The best way to attract attention to your business is to be helpful and active in the community, the more people you help, the more likely they will check your profile to see who you are.
##Powered by You
This site is operated by your friendly local staff (https://community.activecampaign.com/about) and you, the community. If you have any further questions about how things should work here, open a new topic in the meta category (https://community.activecampaign.com/c/meta) and let’s discuss! If there’s a critical or urgent issue that can’t be handled by a meta topic or flag, contact us via the staff page (https://community.activecampaign.com/about).
We may edit or remove content we feel violates our community guidelines.
Your topic or comment may be removed without warning, and your account may be banned, if your post violates any of the previously mentioned policies including:
- It is a topic better served by our support team
- It is self-promotional or does not provide value to the community at large
- It is combative, unpleasant, off-topic, or otherwise inappropriate for the community
- It violates the privacy of an individual
- It violates the laws we are regulated by
- It is not relevant to the community
- It is not conducive to safe, public discussion and a sense of community
Whether we remove the content or bad the user depends on the severity of the offense and will be done at the discretion of ActiveCampaign staff.
##Terms of Service
Yes, legalese is boring, but we must protect ourselves – and by extension, you and your data – against unfriendly folks. We have a Terms of Service (https://community.activecampaign.com/tos) describing your (and our) behavior and rights related to content, privacy, and laws. To use this service, you must agree to abide by our TOS (https://community.activecampaign.com/tos).