ActiveCampaign Forum

Woocommerce Abandon Cart Not working


#1

Hi, I believe the abandon cart set up with woocommerce is not working at all. I have flagged this to support and its been more than a week and there is no updates, no solutions and not even an attempt to troubleshoot. I was really sold on the deep data integration features but it just is not working.

The ActiveCampaign support staff also verified that it is not working. The email contact exists, a cart was abandoned but no reminder emails are being sent.


#2

Hi @passionhome,

I see that you have a support ticket that is being worked on by our dev team and they are working to resolve this for you.

I have also alerted the support team of your post here in this forum.

Thanks!
Vera


#3

I am having the same issue and have several tickets open. Did you ever get this resolved?


#4

Abandoned cart functionality also doesn’t seem to work for me. Is there an update please?


#5

Hello @folioalbums77621,

Looks like you’re in contact with our Support team and they are looking into this for you.

Thanks!


#6

I’m also using WP and Woocommerce and my abandoned cart functionality isn’t working. It hasn’t been working since Wed. May 8th. I imagine there’s some kind of issue on ActiveCampaign’s end. I have a few open tickets and they might all be inter-related. It’s been more than a few days and they’re still trying to fix this.

Suffice to say I am dissatisfied with how long it’s taking and am upset at the loss of potential revenue from this.