ActiveCampaign Forum

Win-back flow: is this the correct setup?


#1

Hello

I have a Woocommerce shop and setting up a win-back flow. This flow should check first which category the client purchased from. If the order contained a product from the category, the win-back mail should wait for 10 months before the next step (this has to do with the product life cycle). If not, then it should wait 3 months. After the wait period, it should check if the client made a purchase in the last 10 or 3 months and decide whether it should send out the win-back email.

Below is my setup, but I’m not sure about the "on or after " and “minus” setup, this is pretty vague with ActiveCampaign. Can anyone check if this is correct?

Thanks a lot!