Does ActiveCampaign have any generalized advice or tools for troubleshooting eMail delivery issues? I deliver a course through an automation. The overall deliverability is just fine, but when a subscriber contacts me because they haven’t received the eMail it gets tricky.
I do all the obvious things - ask them to check spam, add our sending eMail address to their safe list and resend the eMail. But they never receive the eMail (a manual test from my own eMail address - same domain, different eMail account) reaches them just fine. I do not see any indication within ActiveCampaign that the automation eMail bounced.
Just looking for some input on how to investigate further - “tough luck” isn’t a great message to deliver