ActiveCampaign Forum

Trouble with the automation (goal: answer the email)


#1

Hello, I’ve create an automation. The leads should receive each email when they answer the previous one.

Sometimes it works, sometimes it doesn’t. I receive the answer but active campaing sometimes doesn’t register the goal.

I wonder why!

Can you help me?


#2

Can you show the goal criteria? It’s very hard to see what your conditional logic is now.


#3

The goal is answer the email36