@thesponsorshipcollec Thanks for reaching out. I work on the deliverability team at ActiveCampaign, so “sending speed” is definitely something I can help with.
Unfortunately mainstream inbox providers like Yahoo and Hotmail/Outlook can’t be relied upon for quick delivery. It only takes a split second for our system to “send” a message, but these email providers often delay or defer the messages we send them for quite a while before delivering them to the inbox. Other providers like Gmail are much better, and you will often see your Gmail messages deliver to the inbox in just a few seconds.
In other words, the delays you may see are not a technical failing or a “slowness” of our servers — the issue is that we are at the mercy of the inbox provider who chooses how quickly to accept and deliver a message. Often, the inbox provider is intentionally delaying incoming emails as a security precaution. Gmail is very quick, but most other providers are slower.
If you can submit a ticket to firstname.lastname@example.org I can take a look at your particular account and see if there is anything we can do to speed things up.
You can read here for more information on that topic: https://help.activecampaign.com/hc/en-us/articles/218790297-How-fast-does-ActiveCampaign-send-email-
Now, about the automation trigger sometimes working sometimes not, it’s hard to say from the outside what might be happening. There should be no need to be logged in. Is there any way you could send a ticket to email@example.com and tell us what specific contacts failed to trigger an automation? We should be able to spot the issue right away.