No images or product urls are syncing to the the product catalog block

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1

Hi all,

My team is running into an issue with the catalog block. We can sync the products successfully, but the images and product urls are not populating. It results in us not showing any product images in the customer emails and not being able to redirect the customer to the product page for purchase. Please advise. Thank you!

2

Hi there! Sorry to hear you’re running into issues with the catalog block.

For the product images not showing:

  1. Check your product feed format - Make sure your image URLs are:
  • Using HTTPS (not HTTP)
  • Publicly accessible (not behind a login or firewall)
  • Direct links to image files (ending in .jpg, .png, etc.)
  1. Verify field mapping - In your catalog settings, confirm that:
  • The image field is correctly mapped to your product feed’s image column
  • The URLs are in the right format in your source data
  1. Test the image URLs - Copy one of the image URLs from your product feed and paste it directly into a browser. If it doesn’t load, that’s your issue.

For the product URLs not populating:

  1. Check URL field mapping - Similar to images, ensure your product URL field is mapped correctly in the catalog settings
  2. Verify URL format - Make sure the URLs include the full path (https://yourdomain.com/product-page)

Quick diagnostic step: Go to Lists → Your Catalog → Click into a product → Do you see the image URL and product URL fields populated there? If not, the issue is with your feed sync. If yes, the issue is with how the catalog block is pulling that data.

If you’re still stuck after checking these, it might be worth reaching out to support with a screenshot of your catalog settings and an example product from your feed so they can dig deeper into the sync configuration!