ActiveCampaign Forum

I get this message with bloom integration and I dont know why: "API request failed, please try again."


#1

Hi there!
I use bloom plugin and active campaign in an integration with each other.
When I try to subsribe for my newsletter through my bloom plugin, I dont get the “You’re succesfully subscribed” message, which I should, instead I get this: API request failed, please try again.
I have absolutly no idea why is that and how to fix it.
The interesting thing is that the email adresses automaticly added to my list, even though I get this error message.

I have copy-pasted my API url and API key, which I can find at my active campaign profile. So that API key should be fine.

I also copy pasted my elegant themes API key and user name to the bloom enable updates section, so that key should be fine as well.

I use a paid account and this problem is still active.
Waiting for your response.


#2

Hi @oneminutematcha2,

This is probably something that will need more personalized attention. Do you mind opening a ticket? http://www.activecampaign.com/contact/?support


#3

I have done that already, but I have not received an answer yet. (which is strange, because I wrote the ticket 2 days ago.)

Here is the ticket:
https://help.activecampaign.com/hc/en-us/requests/355159?flash_digest=07934ce8aead2cd06d9496c2e450e8731b56d17b


#4

It’s a known problem: https://help.activecampaign.com/hc/en-us/articles/206535504-Autoresponder-campaigns

We have to get the Bloom people to set a variable that will enable autoresponders to be sent when the subscribers are added with the API.


#5

Has this been fixed?