Just got this enabled and was pretty excited.
I’ve played around with creating a message in an automation but that’s as far as I got.
I love the Emoji’s hope they make it into things like the email builder too.
I think some sort of internal notice when you create a Site Message in an Automation to educate users to know they need to put site tracking to make this work would be a good idea.
Also is there plans or ways to make this message only appear on a specific page(s), domain(s)?
like bizlaunchequity I can see this being used in onboarding users in a webapp, or a membership site quite nicely but I’d want to be able to control it on a per page basis.
eg. User on homepage and hasn’t seen the message yet “Welcome Message with Quick Start Video” user on homepage but already seen the welcome message show “Welcome Back with quick links to common areas”
They go to a settings page they’ve never been to, show a message with a video on how to use this page.
and finally… while it’s cool and an awesome step in the right direction it feels quite limited in practical use right now.
especially since it looks like all the other chat apps, I feel users who get this message would expect that they can then reply and actually chat with us or do more than just click a button to go somewhere.
Also if we are using a chat app on our site, the location and look of this is going to conflict and clash with that.
Unless you guys roll out chat or allow a chat app to integrate into the site message tool so it feels seemless to a user and a button in the message can be “Start Chat” I’m concerned it would create confusions.
I’d love to better understand the use cases that brought about the development of this and how you see it working in with those using intercom.io or another live chat apps that sits in the bottom right corner of a page and look similar?
As well as hearing what improvements you guys already have in the pipeline for it in the immediate term?