ActiveCampaign Forum

Help! New messages from client do not show up while in that chat window

When I am chatting with a client, if I am in the chat talking to them and they respond it does not show up in the actually chat window, just the little side window. Video below

Notifications work, and if I click another person’s chat, and then back to the original chat, it updates. But as long as I sit in the actually chat window waiting on their response it will not show up.
I use Google Chrome web browser. I have the activecampaign gmail extension installed.
Any help would be greatly appreciated.
Thank you