ActiveCampaign Forum

Can't turn off site messaging


#1

I created a simple automation to display a test message when a contact visits a page – it worked.

I de-activated the automation – but it still appears when I visit the page.

I rebooted and cleared cookies. It still appears.

The original automation was for specific URLs, but it is appearing on other URLs that go to the same page (i.e., domain1.com/* and domain2.com/*)

I visit the page via a URL that was never “whitelisted”. It still appears.

I deleted the site message. It still appears.

I deleted the automation. It still appears.

I try a different computer. It still appears.


#2

Update: about 30 min after deactivating the automation, and a bit less time after the other steps I mentioned, the site message seems to have stopped appearing.


#3

I am having the same issue with site messages. The message pops up everytime I visit the website, no matter how many times I dismiss it. Is it still in BETA stage?


#4

Site Messages is no longer in beta. What you’re describing sounds like a bug. If you haven’t already, email our support team at support@activecampaign.com and they can look into it for you. Thanks!