ActiveCampaign Forum

Automations Not Starting Issue



I’ve sent a support ticket but no reply.

My automations are not starting.

When a tag is added to a contact (this happens successfully) the automation which should start from a tag being added doesn’t start.

I’ve tested it multiple times. 3 new automations I’ve set up do not work and I’ve just upgraded to the $338 plan too. I’m now 2 days without the main feature of this email software which is costing a lot of money.

Lack of reply is discouraging. Would appreciate some help here.



Hi! Sorry to hear about this. Can you please send me a Private Message with the ticket number or email address associated with the account? I’ll take a look and see if I can find the issue and escalate it if I can’t.


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