My name is Gwen and I work on the integration partnerships team at ActiveCampaign. It’s nice to meet you all. I will be straight-forward with my post here.
After searching the forum, I was unable to find any threads around integration solutions related to collecting customer satisfaction and net promoter score (NPS). I would love to start a conversation about it with you:
Question #1: What integrations are you using today to collect customer satisfaction and NPS on your website and emails?
Question #2: What are some challenges with the integration of choice from question #1?
Question #3: How has collecting customer satisfaction & NPS helped your business?
Question #4: What type of automations have you built around customer satisfaction & NPS?
Question #5: How can we help this community learn more about customer satisfaction, NPS, and related-topics surrounding customer feedback collection?
Thanks for your feedback. It is truly appreciated!