ActiveCampaign Forum

AC SFDC App Issues

Hi all,

We’ve been trying to get the AC SFDC App setup for selective sync, but have run into some issues with conflicts between the AC App and existing Apex code.

Specifically this error:

BlockquoteCANNOT_INSERT_UPDATE_ACTIVATE_ENTITY:ActiveCamp.lead: execution of BeforeUpdate\ncaused by: System.DmlException: Delete failed. First exception on row 1220 with id a0C3Z00000HXjpSUAT; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records: a0C3Z00000HXjpSUAT: []\n(ActiveCamp)\n:–

We were unable to uninstall the package until we deleted all the background jobs running for Activecampaign.

We want to get selective sync up and running, but have been unable to do so without it affecting critical impot and export functionalities. Again, we believe this is due to interference with existing apex code, so we’re wondering if anyone here can provide some insight re: the error and next steps for troubleshooting. Thanks

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