Integrating AC forms into WordPress
Hi, I’m having a heck of a time figuring out how to manage my AC forms on my WordPress site. Specifically I can’t seem to turn off a “modal” (pop-up) form that I created, but wanted to turn off for a while during another promotion I was running.
I couldn’t figure out where to turn it off temporarily (I don’t want to delete the form entirely and have to re-create it later) so I wrote to support and they said to turn forms on/off using the plug-in, but checking/unchecking those boxes doesn’t seem to do anything. A later support person said those checkboxes only control which forms appear in the widget, which doesn’t even really make sense to me. Also, the modal/popup form does not appear in the widget regardless of whether I have the checkboxes checked or unchecked for that form.
Note that I have used the plug in to get shortcode for other forms that I have placed in specific rows on certain pages, and that’s straightforward enough. But there doesn’t seem to be any way to control a modal form.
I have a long thread with support who keeps telling me “the shortcode needs to be removed from your webpage. You’ll need to go into the edit page in WordPress and remove the code.” I’ve asked repeatedly where I would remove that shortcode, and that I never added it anywhere, but we just keep going round and around and I’m told I have to “take the shortcode out of my site code” without telling me how or where to do that.
Also the support person told me that unchecking the boxes at the WP plug-in would have the effect of “that respective form would not appear in ActiveCampaign’s Wordpress plugin through the AC Dashboard.” I don’t know what this means at all. I don’t know of anywhere at my AC dashboard that reflects anything about the WP plugin, other than the Integrate page that prompts me to download that plug-in.
It seems to me that the plug-in just does not seem to be able to control a modal form, or I’m just missing something. TIA for any guidance here.
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